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ChartMate

Partner With Us

Streamline Your ROI Process While Putting Patients First

At ChartMate, we make Release of Information efficient, secure, and centered on exceptional service.

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ChartMate Services

Our proprietary solutions are built to reduce errors and ensure every record request is fulfilled accurately and on time. In addition to improving operational efficiency, we provide robust support for your compliance standards and practices, safeguarding your organization from risk.

See how our Release of Information services below can help you lighten the load, improve patient satisfaction, and simplify the ROI process.

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Full Service ROI

  • 24 hour turnaround time on all requests
  • Managed hiring, training, and staffing
  • 100% Quality Assurance on all requests
  • Full transparency into the ROI process
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Shared Service ROI

  • 24 hour turnaround time on all requests
  • Keep your staffing in-house
  • Quality Assurance, Invoicing, and Customer Service
  • Generate additional revenue
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Remote ROI

  • 24 hour turnaround time on all requests
  • Simple request submission via our secure portal
  • Quality Assurance, Invoicing, and Customer Service
  • Access to our qualified ROI Representatives
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Software as a Service

  • Access to our ROI, QA, and Invoicing Technology
  • Complete control over your ROI process
  • Improved efficiency and accuracy
  • Improved oversight and compliance
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Audit Relief

  • Offload time consuming and tedious Audit requests
  • Access to our qualified ROI Representatives
  • Faster processing, reduced errors, and improved efficiency.
  • Improved oversight and compliance
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Why Us?

Our mission continues to focus on achieving longevity, growth and building trust with our provider clients and their patients. We have spent 20 years mastering our craft of information release; client satisfaction, retention rate, and a singular focus on the physician side of healthcare are testaments to that ongoing commitment.

Innovative Solutions

Technology and solutions that provide increased efficiency, accuracy, and the best patient experience in the industry.

100% Quality Assurance

All requests go through our comprehensive QA process to ensure compliance with HIPAA, Federal, and State Law while ensuring all records belong to the correct patient (No misfiles) and are within the allowed date of service.

On Time Service

Our 24 hour processing times ensure Third Party Requestors and Patients receive their records in time.

Service Oriented

Our priority is to ensure your satisfaction and to guarantee your patients receive the same level of care from us that you would provide.

What Our
Clients Say
About Us:

I can always count on ChartMate to process requests quickly and accurately.

Fannie Summers
Fannie S.
Clinic Manager

Our account representative always gets back to us quickly if we have any questions. Couldn't be happier!

Robert Fox
Rob F.
Clinic Manager

Our patients love working with the staff provided by ChartMate. They're always so courteous and respectful.

Annette Black
Annette B.
HIM Director

I love being able to see the status of everything in their system and knowing at a glance that everything is being taken care of.

Jerome Bell
Matt B.
HIM Manager

You guys are the best!

Albert Flores
Tony B.
Clinic Manager

Let us help you!

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